If you cannot find guidance for your problem here then email us at: support@keylinkcomputers.co.uk
If you are having problems getting the information on your soundcard by using the Volume/Mixer Application then use this short multimedia presentation which will show you how to do it:VolumeMixer Guide
If you are having problems recording your titles you should consult the RecordingProblems document in the Documentation folder on the installation CD.
You must make sure that you follow the installation guide found in the Documentation folder on the CD. At the end of this guide is a list of common problems. Please consult this before emailing keylink. This list covers about 95% of all problems encountered.
We are constantly adding to the teaching material in French, German and Spanish. Currently there are a total of about 40 titles of French at KS2, 3, 4 and A'level. The German and Spanish have about half of this. Customers who have bought a VLL licence within the last year can have an update for free. Other licence holders can have the lastest version for 249 UKL with one free update at the end of a year.
This is a list of recent updates to the product which may help you decide whether it is worth updating. An update disk can be obtained for 30 UKL to current licence holders.
| V2.29 | 21mar01 | Changed SQL Like statements to start with a * because of a bug in Access 2000 |
| V2.30 | 25jul01 | changed text box for scrolling text to RTF box (allows pictures and formatting) |
| V2.31 | 27sep01 | The student grid can automatically refresh after dismissing the Play panel |
| V2.32 | 11oct01 | Soundcard name may contain a single quote which breaks the SQL, these have been doubled |
| V2.33 | 14jan02 | Loading an MPEG, pressing Eject, cancelling and then pressing Play caused a crash - fixed |
| V2.34 | 31jan02 | Problem with matching on long dates fixed |
| V2.35 | 24feb02 | The second click on Recap replays the last part of the title played |
| V2.36 | 8jul02 | It's now possible to Play and Record at the same time - see Options table |
| V2.37 | 10sep02 | Fixed problem with loading text due to bug in MS Rich text control |
| V2.38 | 14sep02 | cludge using MCI.Play twice to ensure that MCI starts playing has bad side effect of going back to old play position. Removed cludge. |
| V2.39 | 20sep02 | Overflow problem in ReadTapeControls16Bit fixed. |
| V2.40 | 17dec02 | Use media control instead of ActiveMovie as the latter could cause problems with Registry changes due to other installations. Added volume control to play panel. |
| V2.41 | 17mar03 | fixed Alister's problems of Stop being inactive at end of tape when playing and recording and disabling controls when saving recording. |
| V2.42 | 30apr03 | Fixed problem with Recording during an exam sequence. GOTO added as an exam instruction |
| V2.43 | 26jun03 | Checked last char of Mixer name as Alister has come up with one that has 6 legit chars! |
| V2.44 | 11feb05 | Button functions Del Title and Wipe Recs made consistent. Made interface a bit more interesting. |
| V2.45 | 14feb05 | Added an accented char button to text input form |
| V2.46 | 19dec05 | Added support for MP3 |
| V2.47 | 19dec05 | Use new encryption for licence |